RIGHT OF WITHDRAWAL FROM THE CONTRACT

In contracts concluded at a distance or outside business premises, the consumer, in accordance with the Article 43 of the Consumer Protection Act (ZVPot) (Official Gazette of the Republic of Slovenia, No. 98/04), has the right to notify us within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision. The buyer who withdraws from the contract or order must return the goods undamaged and not removed from their backing card, and in the same quantity, unless the item is damaged, defective, lost, or the quantity has been reduced without the consumer’s fault. If the seller finds that the returned goods are damaged or the returned quantity does not match, the consumer is responsible for the decrease in the value of the goods, if the decrease in value is a result of handling that is not necessary to determine the nature, characteristics, and functioning of the goods. The consumer may inspect the items to the extent necessary to determine their actual condition. Based solely on the decrease in the value of the goods due to the consumer’s handling, the company cannot deprive the consumer of the right to withdraw from the contract and receive a refund. Your withdrawal statement is considered timely if you send it within the specified withdrawal period. The burden of proof regarding the exercise of the right of withdrawal from this article lies with the consumer. If you have already received the goods and decide to withdraw from the contract, you must return the goods within 14 days after notifying us of the withdrawal by mail to our address: Mark Vlahovič sole proprietorship, Gabrov trg 1, 1000 Ljubljana. The return of the goods is considered timely if you send it before the expiration of the 14-day return period.

A copy of the invoice and a completed return form, which you can find on our website, must be included with the returned items. We do not accept packages with cash on delivery. In the event of withdrawal from the contract, the consumer only covers the cost of returning the goods, which are calculated according to the postal service’s price list. The consumer cannot demand a refund of additional costs incurred if they have expressly chosen a different type of shipment than the most economical standard shipment offered by the seller. In the case of an error in the company’s packaging or a damaged product, the company covers the return shipping costs. In the case of withdrawal from the contract for products with quantity discounts, the buyer who wishes to receive a full refund must return all the products. If the buyer does not return the products, they can keep them only at the full price (without quantity discount), which is available on the online store. In the case of warranty claims, the buyer has the right to replace an individual item or the entire order received within the framework of quantity discounts. In the event of withdrawal from the contract, the company shall immediately or no later than 14 days after receiving the notice of withdrawal from the contract, return all received payments. The company shall refund the payments received to the consumer using the same payment method that the consumer used, unless the consumer has expressly requested the use of another payment method and the consumer does not incur any costs as a result. The consumer cannot demand a refund of additional costs incurred if they have expressly chosen a different type of shipment than the most economical standard shipment offered by the company. For products that we determine to be damaged due to improper or inappropriate use or handling that is not necessary to determine the nature, characteristics, and functioning of the goods, we will not be able to accept complaints. If you wish to take over such a product after the rejection of the complaint, we will send it to you and charge you the costs associated with the delivery of such a product, or you can pick up such a product at our address. You can find the withdrawal form in your email upon request. From the moment of dispatch, the delivery service is not responsible for cases of physical damage, destruction, loss of the shipment, or if the shipment shows signs of tampering with the packaging. In all of these cases, the user must initiate a complaint procedure with the Post of Slovenia by taking the shipment to the nearest post office in the same condition as received, without adding or removing anything, and complete a complaint record. Please also inform the provider at the contact email info@sneakersticker.com.

MATERIAL DEFECT

The consumer can assert their rights arising from a material defect if they notify the seller of the defect within two months from the day when the defect was discovered. In the notice of defect, the consumer must accurately describe the defect and allow the seller to inspect the item. A consumer who has properly notified the seller of a defect has the right to demand from the seller:

– Rectification of the defect in the goods or a proportionate refund of the paid amount,

– Replacement of the defective goods with new faultless goods, or

– A refund of the paid amount.

If the existence of a defect in the goods or a deficiency in the provision of a service is not disputed, the seller must comply with the consumer’s request from the previous paragraph as soon as possible, but no later than within 8 days. The seller must respond to the consumer’s request in writing within 8 days of receiving the request, if the existence of a defect in the goods is disputed.

When is a defect considered material:

– If the item does not have the qualities necessary for its normal use or for circulation,

– If the item does not have the qualities necessary for the special use for which the buyer purchases it, which was known to the seller or should have been known to the seller,

– If the item does not have the qualities and characteristics that were expressly or tacitly agreed upon or prescribed,

– If the seller delivered an item that does not match the pattern or model, unless the pattern or model was shown only for information.

The suitability of the goods for normal use is assessed with regard to goods of the same kind and by taking into account any statements made by the seller or the manufacturer regarding the characteristics of the goods, in particular through advertising, presentation of the product, or labeling on the goods themselves.

How to assert a material defect:

The buyer can assert their rights arising from a material defect if they notify us of the defect within two months from the day when the defect was discovered.

The buyer must describe the defect in detail in the notice of defect and allow us to inspect the item.

The provisions of the law governing obligations and the Consumer Protection Act apply to liability for material defects.

When is the seller not liable for material defects:

The seller is not liable for material defects in the goods that become apparent after two years from the delivery of the item. It is considered that the defect in the item existed at the time of delivery if it occurs within six months of delivery. The consumer’s rights expire after two years from the day they notified the seller of the defect. You can request a form for reporting a material defect via email upon request.