The General Terms and Conditions of the Sneaker Sticker online store are composed in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1), and the Electronic Communications Act (ZEKom-1). The Sneaker Sticker online store is an information system designed for presenting and selling products to users. It is operated by the company Mark Vlahovič s.p., located at Gabrov trg 1, 1000 Ljubljana, registration number: 8798699000, tax number: SI41146301, hereinafter referred to as the provider/store/Sneaker Sticker. The company is a VAT payer and reserves the right to change these General Terms and Conditions, which were published on September 9, 2023, on the website www.sneakersticker.com. The user is a person who uses our system, i.e., a customer in the online store. The General Terms and Conditions of business cover the operation of the Sneaker Sticker online store, the rights of the user, and the business relationship between the provider and the customer. The customer is bound by the General Terms and Conditions valid at the time of purchase (placing the online order). The user is individually notified of the General Terms and Conditions when placing an order and confirms their awareness by submitting the order.
ACCESSIBILITY OF INFORMATION
The provider undertakes to always provide the following information to the customer before the contract or offer binds them:
– Company identity (name and registered office of the company, registration number),
– Contact addresses enabling quick and effective communication (email, phone),
– Essential characteristics of the goods or services (including after-sales services and warranties),
– Availability of products (every product or service offered on the website should be available within a reasonable time),
– Terms of product delivery or service execution (method, location, and deadline for delivery),
– All prices must be clearly and unambiguously determined, and it must be clear whether they include taxes and transportation costs,
– Payment and delivery methods and the validity period of this information,
– The validity period of the offer,
– The deadline within which it is still possible to withdraw from the contract and the conditions for withdrawal (description of the right of withdrawal in accordance with Article 43 of the ZVPot; in cases where the consumer does not have the right of withdrawal in accordance with Article 43 of the ZVPot, they are expressly informed of this);
– The procedure for submitting complaints, including all contact details or customer service.
PURCHASE PROCESS
Technical steps leading to the conclusion of the contract
The following technical steps are available to the customer in the purchase process:
1. Search for an individual product
2. Selection of a product for purchase
3. Determination of the quantity of products for purchase in the shopping cart
4. Review of the final price of the selected product in the selected quantity
5. Confirmation of the order
6. Submission of the order
Technological means that enable the identification and correction of errors before submitting the order
Before confirming the purchase, the customer can review the entered data and make changes if desired.
Order accepted
After placing the order, the customer receives a notification by email from the provider that the order has been accepted. Except for the possibility of withdrawing from the contract, the customer cannot change the content of the order after placing it. The user can cancel individual orders if the order system still allows it.
Order confirmed
For the purpose of verifying data or ensuring the accuracy of delivery, the provider may contact the customer by phone at the provided contact phone number. Upon confirmation of the order, the provider informs the customer by email about the estimated delivery time. The purchase contract for the ordered products between the customer and the provider is irrevocably concluded at this stage (see the Right of the Consumer to Withdraw from the Contract section).
Goods shipped
Within the agreed deadline, the trader prepares and dispatches the ordered products.
DELIVERY
The provider undertakes to dispatch the ordered products as quickly as possible. Most orders received on working days until 3:00 PM are dispatched on the same day or at the latest within 4 working days. In case a particular product is not in stock and the delivery will take longer than 4 working days, you will be immediately notified by phone or email. If the extended delivery time does not suit you, you can remove the product from the order or replace it with a similar one. Pošta Slovenije is responsible for the delivery, and in most cases, shipments are delivered the next working day after dispatch. Once your order is dispatched, you will receive a notification that the order has been shipped.
SHIPPING COSTS
Delivery: 0,98 EUR.
For orders worth 29 EUR or more, shipping is free.
PAYMENT OPTIONS
In our online store, we offer the option to pay with a Visa or MasterCard credit card. The payer’s information (user data) must be the same person or organization as the owner of the payment or credit card. In case the payer’s information on the invoice and the individual on the payment or credit card do not match, the provider reserves the right to cancel the order.
After confirming the order, changes to the order content or final order amount are not possible, except with the provider’s approval. The provider issues an invoice upon delivering the goods, which you will receive at your email address, provided during the order, with a clear breakdown of costs. Information regarding the option to withdraw from the contract and the return process of goods is included in the General Terms and Conditions. The customer is responsible for verifying the accuracy of the data before submitting the order. Later objections regarding the accuracy of issued invoices will not be considered.
PRICES
All prices are expressed in Euros (EUR) and include VAT. Prices do not include the cost of delivering the goods. The discounted price is a reduced regular price at which the presented product is sold for a specified or unspecified period.
All prices are valid at the time of placing the order and do not have a predetermined validity, so they are only valid until their respective changes.
The purchase agreement between the provider and the customer is concluded at the moment when the provider confirms the order. From that moment on, all prices and other terms are fixed and apply to both the buyer and the provider.
PRODUCTS
Product Features
All products in our range are made of high-quality materials. Before use, we recommend degreasing sneakers. Stickers are not suitable for washing in a washing machine or drying in a dryer, and the use of aggressive cleaners is also not recommended. Before removing stickers, in case of direct exposure to sunlight, wait for the sneakers to cool down. If adhesive residue remains on the sneakers, rub it off with your fingers. Product photos are symbolic and do not guarantee product characteristics (especially regarding color deviation). The provider does not guarantee the correctness and completeness of the information on the web store pages (text or visual material).
Product Availability
All products in the Sneaker Sticker brand online store have information about availability. Availability information applies to working days.
RIGHT OF WITHDRAWAL FROM THE CONTRACT
In contracts concluded at a distance or outside business premises, the consumer, in accordance with the Article 43 of the Consumer Protection Act (ZVPot) (Official Gazette of the Republic of Slovenia, No. 98/04), has the right to notify us within 14 days of receiving the goods that they are withdrawing from the contract, without having to state a reason for their decision. The buyer who withdraws from the contract or order must return the goods undamaged and not removed from their backing card, and in the same quantity, unless the item is damaged, defective, lost, or the quantity has been reduced without the consumer’s fault. If the seller finds that the returned goods are damaged or the returned quantity does not match, the consumer is responsible for the decrease in the value of the goods, if the decrease in value is a result of handling that is not necessary to determine the nature, characteristics, and functioning of the goods. The consumer may inspect the items to the extent necessary to determine their actual condition. Based solely on the decrease in the value of the goods due to the consumer’s handling, the company cannot deprive the consumer of the right to withdraw from the contract and receive a refund. Your withdrawal statement is considered timely if you send it within the specified withdrawal period. The burden of proof regarding the exercise of the right of withdrawal from this article lies with the consumer. If you have already received the goods and decide to withdraw from the contract, you must return the goods within 14 days after notifying us of the withdrawal by mail to our address: Mark Vlahovič sole proprietorship, Gabrov trg 1, 1000 Ljubljana. The return of the goods is considered timely if you send it before the expiration of the 14-day return period.
A copy of the invoice and a completed return form, which you can find on our website, must be included with the returned items. We do not accept packages with cash on delivery. In the event of withdrawal from the contract, the consumer only covers the cost of returning the goods, which are calculated according to the postal service’s price list. The consumer cannot demand a refund of additional costs incurred if they have expressly chosen a different type of shipment than the most economical standard shipment offered by the seller. In the case of an error in the company’s packaging or a damaged product, the company covers the return shipping costs. In the case of withdrawal from the contract for products with quantity discounts, the buyer who wishes to receive a full refund must return all the products. If the buyer does not return the products, they can keep them only at the full price (without quantity discount), which is available on the online store. In the case of warranty claims, the buyer has the right to replace an individual item or the entire order received within the framework of quantity discounts. In the event of withdrawal from the contract, the company shall immediately or no later than 14 days after receiving the notice of withdrawal from the contract, return all received payments. The company shall refund the payments received to the consumer using the same payment method that the consumer used, unless the consumer has expressly requested the use of another payment method and the consumer does not incur any costs as a result. The consumer cannot demand a refund of additional costs incurred if they have expressly chosen a different type of shipment than the most economical standard shipment offered by the company. For products that we determine to be damaged due to improper or inappropriate use or handling that is not necessary to determine the nature, characteristics, and functioning of the goods, we will not be able to accept complaints. If you wish to take over such a product after the rejection of the complaint, we will send it to you and charge you the costs associated with the delivery of such a product, or you can pick up such a product at our address. You can find the withdrawal form in your email upon request. From the moment of dispatch, the delivery service is not responsible for cases of physical damage, destruction, loss of the shipment, or if the shipment shows signs of tampering with the packaging. In all of these cases, the user must initiate a complaint procedure with the Post of Slovenia by taking the shipment to the nearest post office in the same condition as received, without adding or removing anything, and complete a complaint record. Please also inform the provider at the contact email info@sneakersticker.com.
MATERIAL DEFECT
The consumer can assert their rights arising from a material defect if they notify the seller of the defect within two months from the day when the defect was discovered. In the notice of defect, the consumer must accurately describe the defect and allow the seller to inspect the item. A consumer who has properly notified the seller of a defect has the right to demand from the seller:
– Rectification of the defect in the goods or a proportionate refund of the paid amount,
– Replacement of the defective goods with new faultless goods, or
– A refund of the paid amount.
If the existence of a defect in the goods or a deficiency in the provision of a service is not disputed, the seller must comply with the consumer’s request from the previous paragraph as soon as possible, but no later than within 8 days. The seller must respond to the consumer’s request in writing within 8 days of receiving the request, if the existence of a defect in the goods is disputed.
When is a defect considered material:
– If the item does not have the qualities necessary for its normal use or for circulation,
– If the item does not have the qualities necessary for the special use for which the buyer purchases it, which was known to the seller or should have been known to the seller,
– If the item does not have the qualities and characteristics that were expressly or tacitly agreed upon or prescribed,
– If the seller delivered an item that does not match the pattern or model, unless the pattern or model was shown only for information.
The suitability of the goods for normal use is assessed with regard to goods of the same kind and by taking into account any statements made by the seller or the manufacturer regarding the characteristics of the goods, in particular through advertising, presentation of the product, or labeling on the goods themselves.
How to assert a material defect:
The buyer can assert their rights arising from a material defect if they notify us of the defect within two months from the day when the defect was discovered.
The buyer must describe the defect in detail in the notice of defect and allow us to inspect the item.
The provisions of the law governing obligations and the Consumer Protection Act apply to liability for material defects.
When is the seller not liable for material defects:
The seller is not liable for material defects in the goods that become apparent after two years from the delivery of the item. It is considered that the defect in the item existed at the time of delivery if it occurs within six months of delivery. The consumer’s rights expire after two years from the day they notified the seller of the defect. You can request a form for reporting a material defect via email upon request.
RESPONSIBILITY OF THE BUYER
The buyer is obligated to verify the accuracy of the information on the invoice and to inform the seller of any errors within eight (8) days of receipt. Later complaints will not be considered. Your credit card will be charged directly upon confirmation of your order. The amount charged to your card may differ from the amount listed on our website as it depends on surcharges or fees imposed by your card issuer (and/or card provider) during the transaction process. We do not assume responsibility for fees related to changing exchange rates and additional fees for foreign currency transactions charged by your card issuer if EUR is not the currency in which your credit card issuer bills you.
DATA PROTECTION
Mark Vlahovič s.p. is committed to the permanent protection of all user’s personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and the Personal Data Protection Act. Detailed information about the processing of personal data can be found in the Privacy Policy chapter. The user must be aware that they are obliged to provide their personal data to the online retailer in the correct and truthful form, and they are also obliged to inform the online retailer of any changes to their data. By accepting these terms, the user confirms that the personal data they have provided is correct.
COMMUNICATION
Sneaker Sticker store will contact the user via remote communication means only if the user does not explicitly object, and in accordance with the provisions of the Electronic Communications Act. Advertising emails from the provider will contain the following elements:
– They will be clearly and unambiguously marked as advertising messages.
– The sender, Sneaker Sticker, will be clearly identifiable.
– Different promotions, promotions, and other marketing techniques will be indicated as such, and the terms of participation in them will be clearly defined.
– The method of unsubscribing from receiving advertising messages will be clearly presented.
– The user’s wish not to receive advertising messages will be explicitly respected. Advertising messages from Sneaker Sticker will be clearly visible and clearly separated from games and competitions.
COPYRIGHT
The Sneaker Sticker online store is owned by Mark Vlahovič s.p., and all rights are reserved. Contents on the website may contain material whose copyrights may also belong to third parties. Therefore, any dissemination of information from the website is allowed only with the written consent of the owner. We reserve the right to change the terms without prior notice.
LIMITATION OF LIABILITY
Sneaker Sticker strives to ensure the timeliness and accuracy of the information published on its websites to the best of its ability. However, the characteristics of products, delivery times, or prices may change so quickly that the provider cannot correct the data on the websites. In such a case, the provider will notify the buyer of the changes and allow them to withdraw from the contract or replace the ordered product. The provider has the option to withdraw from the contract only if an obvious error is discovered (Article 46 of the Consumer Protection Act). An obvious error is considered an error in the essential characteristics of the product and all errors that are usually considered decisive in trade or in the intentions of the parties and which the provider would not have confirmed or concluded the contract with if he had known about them. This also includes obvious errors in pricing.
COMPLAINTS AND DISPUTES
Mark Vlahovič s.p. respects the applicable consumer protection legislation and strives to fulfill its duty to provide an effective complaints handling system. In case of problems, the buyer can contact the seller at the telephone number: +38640500217 or by email at info@sneakersticker.com to submit a complaint. The procedure for handling complaints is confidential. The seller endeavors to resolve any disputes amicably to the best of its ability. In accordance with legal regulations, Mark Vlahovič s.p. does not recognize any out-of-court dispute resolution entity as competent for resolving consumer disputes that the consumer can initiate in accordance with the Consumer Dispute Resolution Act. Consumers have the option to resolve disputes related to their online order without involving the court. The platform for online dispute resolution for consumers is available on the website: http://ec.europa.eu/consumers/odr/ or https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SL. This regulation arises from the Consumer Dispute Resolution Act Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22/EC.